Hi,

I think it’s because your theme is not fully compitable with ECAE. Can you create a temporary account for me? So I can investigate your issue

Thanks

What do you mean? You would like access to my blog dashboard? sorry, never done this so just want to understand so I can get the problem sorted asap.

Hi,

Yes, I mean temporary admin account. Some theme have its own function, that cannot overriden. Maybe hardcoded.

So the only way to solve this, is to edit your theme… Or change with another theme 🙁

I’m sorry but I’m not sure I want to edit my theme and I definitely do not want to change it as I don’t want to risk losing anything as I do not use a Child Theme. I really want the problem fix. Is there no other way? Is there something you could tell me to do on my end to fix the issue? In the meantime, I am trying to create a temporary account for you but it’s giving me some trouble trying to figure it out. Thanks for you patience with me. I am trying.
Thank you,