Hello,

The image layer is not working.

In Add/Edit Slide, I click on + New Layer and then select the image icon. The Add-Edit Slide dialog dims and the Layer Image dialog box opens, I click Set Image, and my Media Library appears in the background but it is dimmed and I cannot access it to select an image. Even if I click Set Image again, nothing happens. I cannot select an image as long as the Layer Image dialog box is open.

Now, in Add/Edit slide, if I choose the Desktop Background or Mobile Background screen, there I can click Set Image and my Media Library opens on top of the Add/Edit dialog box and I can easily select an image.

The Set Image button should do the same thing from both screens.

How can this be fixed?

Thanks.

Hi

Sorry for late response. Can I see your website?

Also please try to re-install the plugin

Thanks 🙂

OK, I uninstalled and reinstalled plugin, but it made no difference.

Webiste is fbcmw.org running WordPress version 4.6, and the theme is called Grove.

Thanks.

Hi

Hmm… It’s strange. Because everything working just fine in here.

Maybe I should check it directly in your website? Can you share your web credentials, if you don’t mind

Thank you

Sorry I lost track. Still want to get the image layer issue resolved.

Apparently I need an email address and website address in order to grant temporary access to our site.

Please send those and I will send credentials.

Thanks.

Hi there

Sorry for late response. I debug your slider, and not found any issue. Maybe I miss something? Or if you can made a screenshot regarding of your issue, it would be very helpful 🙂

Thank you

Please watch this video for explanation (sorry for poor quality)

Thanks.

Do you see how the Select Image dialog box (in Image Layer) does not disappear and allow selection of image?
This happens on all browsers.

How can this be addressed?

I have sent two requests and have had no response from you in nearly a week. Is this an issue that cannot be resolved?

In Image Layer, when trying to select an image, the Select Image dialog box needs to disappear so that an image can be selected.

Am I the only user who has this issue?

Thank you.