How do customers receive the Tracking ID from JNE/SiCepat after purchasing an item on a Woocommerce store? Is it emailed to them or only show in the Order History? Can you send screenshots?
Thank you!
How do customers receive the Tracking ID from JNE/SiCepat?
Updated on December 31, 2019 in
Plugin Ongkos Kirim
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Hi,
To inform the customer the tracking ID, you can send it via single order page, via shipping tracking metabox.
https://prnt.sc/qheo5w
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Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.
By using the forum you are agree with tonjoo studio license agreement
Thank you. Can this process be automated? Does the customer also see the Tracking Information on the Orders page?
Hi,
For now it has to be done manually, not yet automatically. To get the tracking information, customer need to visit tracking check page from JNE/siCepat (ex:https://www.jne.co.id/id/tracking/trace) and enter the tracking code they got from email.
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Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.
By using the forum you are agree with tonjoo studio license agreement
