Hi,

Did you change your DB?

Can you share your web credentials, so I can investigate any further 🙂

Thank you

Hi

No, I have not changed my DB. I’d rather not share my login details with you, I thought that was what you were going to ask having seen the same response to others.

I much prefer plug-ins that work out of the box without problems, so as this one doesn’t I have already put in a refund request.

Many thanks, Rob

The plugin is already works out of the box with another client.

If this plugin’s fault, will very likely all clients will experience the same problem with you, and all clients will ask for refund too.

I ask the client credentials to check any plugin they use because it may conflict with other plugins/theme/other, and in order to quickly help them.

Can you share the screenshot of the error?

Well, I did take a screenshot, but your contact form did not allow for adding attachments and neither does this forum. There is no point in me providing you with this anyway, I have deactivated and deleted the plug-in from my website and I have requested a refund because it does not work.

Please ensure that your people issue that refund in a timely manner.

You can try to test it in another website (localhost is ok) if you still in doubt whether it’s plugin’s fault or not 🙂

Or you can try to debug it by deactivate another plugins and set to default theme, just to know if the issue is still remain or not.

But since you do not let me investigate your issue, then you should do it yourself 🙂

Then we will very happly refund your money 100%, if the plugin is really broken 🙂

Please read our Refund Policy : https://tonjoostudio.com/refund-policy/

Thank you

Yes, this plug-in is really broken, and I have read your refund policy. I see that you do refunds on Fridays, so I fully expect my refund on that day.

Please ensure my refund happens on time.

So, Friday has been and gone, it’s now Tuesday where I live, and I’ve still not received a refund. I emailed you through your contact page requesting a refund on the 29th September and got an automatic reply saying you would respond within three business days.

You have not replied to that either.

What an absolute abominable company you are to do business with, simply disgraceful. You have 48 hours in which to refund me my paltry $12.95 or I will raise a significantly not as described complaint with PayPal. I will also post atrocious reviews of your company on the WordPress plug-ins reviews pages.

People like you give e-commerce a bad name, you should be ashamed of yourselves.

What is wrong with you people? Do you not understand how to do business these days?

Hi,

Just in case you did not read our refund policy, please take a look at this screenshot :

Link: https://tonjoostudio.com/refund-policy/

If there is any faults on our plugin, we will fix it ASAP 🙂

Thank you,