Theme Purchased but will not upload
Updated on April 23, 2019 in Kensington
4 on January 5, 2019

Hi There

i purchased your theme and when i go to upload it brings up error that style css is missing when i look through the folders which downloaded i can not find zip file to upload to wordpress nor can i download wordpress files as this option is not available can you assist me ASAP with this.

  • Liked by
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Moderator 0 on January 7, 2019

Hi sales13,
Please extract the zip and upload only theme folder.
Here is the documentation for uploading the theme:
http://pustaka.tonjoostudio.com/themes/kensington-theme/#section-theme

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on April 21, 2019

I also tried installing the theme on my website but it always got crushed.

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
Moderator 0 on April 22, 2019

Hi audreycristwa,
Please make sure you have uploaded the correct folder like what I said to sales13.
Also, you need website that has minimum upload_max_filesize is 16 MB. It is because kensington theme is 10 MB at size. If your website upload_max_filesize is below 10 MB it will get crushed. So increase it. If you don’t know how to do it you can contact your hosting provider to increase your upload_max_filesize.

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on April 23, 2019

Update css and then try installing website.

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
Loading more replies
You are not logged in

Please login here or simply sign up here .