Hi team,

We have purchased two WordPress plugins one month before.
1.Plugin Ongkos Kirim

2.Plugin Ongkos Kirim – Multi Vendor Addon

When we bought these we have tested it on our testing domain: https://www.hybridemporium.com

It worked fine in the testing domain.

But , we want these two plugins to work on our client domain

http://garudashop.garuda-indonesia.com

But when we change coding to this client domain these two plugins are not working.

I want them to work on our client’s domain only.

Could you please let me know the procedure to do that?

And also I want to rest the password of the purchased account. When I reset the password I am not getting any mail to relevant email account .

Thank you.

Hello,

You can follow these steps:
1. Go to the database
2. Find wp_options table
3. Search option_name with "tonjoo_plugins" then delete that row -> https://prnt.sc/q9rfh1
4. Now you can reactivating your plugins through license page

Hope it helps

And for reset password problem, please submit your problem through this form
https://tonjoostudio.com/account-trouble-support/

did you receive the message?
https://tonjoostudio.com/account-trouble-support/

We received it, and actually we replied too. Did you receive our reply?