Hi clairculliford,

Thanks for your report. We will investigate this issue, and inform you ASAP.

Thank you,
Best Regards,
Zea

Hi, I purchased license for Excerpt Custom plugin, and installed it. However, in my responsive design template (Genesis based) it makes no effect. The excerpts don’t show any thumbnails in any of the archive pages. Any fix,advice,tip? Please try to get back to me it asap. Thank you so much!

Hi Alla,

Can you please provide your web credentials, so we can investigate any further 🙂

Please use secret message form below

Thank you,
Best Regards,
Zea

I can’t provide credentials in the public forum. Should I use your contact form?

Hi Alla,

You can use secret message form. Only our staff who can see your message. Please take a look at this screenshot :

BTW, recently some of our clients also reporting issue with ECAE and Genesis based theme. And we will investigate this issue ASAP.

Sorry for the inconvenience caused.

Thank you,
Best Regards,
Zea

Hi Alla,

Sorry for late response.

I already fix your image thumbnail issue, by editing some of your theme’s files.

Is this what you expected? :

Hope it helps.

Actually, some of ECAE class is overridden by Genesis class, especially the newer version of Genesis. We will fix this issue in our next update… 🙂

Thank you,
Best Regards,
Zea

Hi Alla,

Glad it helps… 🙂

Yes, don’t worry… It won’t overridden even if you update the WordPress or ECAE, because I only edit your theme.

If you still facing any difficulties with ECAE, please don’t hesitate to use this forum anytime.

Thank you,
Best Regards,
Zea