THIS THREAD HAS BEEN CLOSED.

Sangar slider not saving content
Updated on October 19, 2015 in Plugin
12 on September 21, 2015

Hello. I recently purchased a license for your new Sangar slider plugin. I’ve been using FRS for awhile now and wanted to try your premium product.

I’ve followed the instructions on adding a slide, but no matter what I try, the slide will not save. I’m on wordpress 4.3.1, I’ve deactivated every plugin save for the Sangor slider, and I have tried various picture file formats and sizes. Nothing works. Any preview or animation buttons also do not function within the slider admin settings.

The same site I am attempting to use the Sangor slider plugin on, runs FRS with no issues, as well as several other plugins for various types.

Any ideas?

  • Liked by
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Moderator 0 on September 21, 2015

Hi Keith,

It’s quite difficult to debug from outside, but you can try these steps:

1. Please check your uploads folder permission, make sure it’s writeable (775 or 777 on Linux).

2. Please make sure you are using PHP 5.3 or greater

3. You can debugging it using right click > inspect element > console, to see if there is an error on JS when you click save button, than you can copy and paste the error here.

Thank you, 🙂

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on September 21, 2015

Hi Zea,

Points 1 and 2, no worries there.

Point 3 – via the debug console in Chrome, when clicking on ‘Create New Slide’ in the Sangar admin section, two errors pop up, both exactly the same:

Uncaught ReferenceError: tinymce is not defined

Both occur in file adminModalLayer.js (version 1.0.222), lines 222 and 273

And this same error will occur repeatedly within this section of trying to add content for a new slide, specifically ‘Save Slide’.

Clicking on ‘Preview’ returns this console error:

Uncaught TypeError: $(…).find(…).velocity is not a function

… and that references several different areas that causes that error.

Hope this helps 🙂

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
Moderator 0 on September 21, 2015

Hi Keith,

This is strange, because we also use it on production server and all running normally… :/

We are working on it, and we will fix your issue…

We will notice you about the update ASAP,

Sorry for the inconvenience caused, 🙂

Thank you,

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on September 21, 2015

No worries, no piece of software is ever bug-free at launch. Thanks for looking into it.

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on October 2, 2015

Hi there. Any progress or updates to this?

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
Moderator 1 on October 2, 2015

Hi Keith,

The issue is already fixed, but since we also working on new features, so we delay the push update.

We will roll major update on Monday, please wait 🙂

Sorry for the inconvenience caused 🙂

Thank you

on October 2, 2015

Sounds good, thank you!

Show more replies
  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on October 7, 2015
  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on October 10, 2015

How are we with the update?

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
Moderator 0 on October 12, 2015

Hi Keith,

We already push a new update for Sangar Slider :-/

I thought you already receive the update. Please re-download sangar-slider from tonjoostudio 🙂

If you still facing any problems, please let me know.

Thank you,

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
0 on October 18, 2015

Thank you! I noticed the new version come out a few days ago. It’s working pretty well. I have a couple suggestions for some added options and features, but I’ll start a new thread for that. Thanks again.

  • Liked by
Cancel
Support Hours:
Weekdays: 09.00 - 17.00
Weekend: Off
Sorry, our support is not available at this time. We will reply at the next working hour.

By using the forum you are agree with tonjoo studio license agreement

Message :
Loading more replies
You are not logged in

Please login here or simply sign up here .