trial bisa. saat upgrade premium malah muncul error
Updated on August 16, 2019 in Plugin Ongkos Kirim
Premium  8 on August 16, 2019

There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help

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Moderator 0 on August 16, 2019

Halo,
Apakah sudah dicoba troubleshoot dengan melakukan langkah-langkah ini?

Cek lisensi Anda di halaman setting plugin ongkos kirim. Apakah valid atau tidak. Jika sebelum nya Anda menggunakan versi Trial, pastikan lisensi Anda bukan lisensi Trial lagi, tapi sudah lisensi premium (bisa cek di user dashboard tonjoosutio Anda).

Jika langkah pertama tidak berhasil, coba gunakan theme default WordPress atau theme default WooCommerce (storefront). Jika di theme default jalan dengan baik, berarti theme Anda tidak kompitabel.

Jika masih belum berhasil coba tambahkan shipping zone (WooCommerce–>Settings–>Shipping zones)

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Premium  1 on August 16, 2019

statusnya sudah premium dan baru hari ini.

cek ongkir di halaman admin bisa.

shipping zone nya sudah ada.
Gambar: https://snag.gy/BSHJ8q.jpg

default themes tetap sama tampilannya, tidak muncul.
Gambar: https://snag.gy/QGRl03.jpg

on August 16, 2019

Silakan berikan akses login ke websitenya untuk kami cek masalahnya dimana.
Terima kasih

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Premium  0 on August 16, 2019
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Premium  1 on August 16, 2019

sudah dikirim via private ya

on August 16, 2019

Halo,
Coba buka akses ke log-nya agar kami bisa mengecek error logsnya,

https://www.fenaira.com/wp-admin/admin.php?page=pok_setting&tab=debugger

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Premium  1 on August 16, 2019

sudah pak, silahkan coba kembali

on August 16, 2019

Kami sudah coba debug dengan mengecek error lognya namun tetap tidak menemukan masalahnya. Saran terakhir cuma coba instal lagi dari awal dan coba untuk tidak menginstal terelbih dahulu plugin lain selain woocommerce dan plugin tonjoostudio.

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