Activation fails
Updated on November 14, 2017 in Fluid Responsive Slideshow
Premium  4 on November 13, 2017

I purchased the 5 user license, and installed it OK, but when I click activate it gives

Sangar Slider Premium is required to activate this plugin
Download the Sangar Slider Premium from our site www.tonjoostudio.com

which is just a link to marketing stuff not a download page for a paying customer.
How do I resolve this please, I was not expecting this and I have an hour do to something and now this is eating my time.

Thanks
Derek

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Moderator 0 on November 14, 2017

Hi Derek,
Sorry for the inconvenience. Have you read the FAQ about troubleshoot in activating license? if yes and still having trouble let me login into your web and I will assist you to activate. Send login credential through secret message below.

Thanks

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Premium  1 on November 14, 2017

It is actually too late now. I have used another product. This is 2017, almost 2018. Customer experience should be such that products just work. It is not 1997. How do I obtain a refund? I cannot give you a login to the website, because it is on my localhost and will be published today. I cannot publish something that is broken.

on November 14, 2017

For late reply and refund you should have read our FAQ at https://forum.tonjoostudio.com/thread/plugin-support-f-a-q-refund-policy/

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Premium  0 on November 14, 2017

I have created a PayPal case. Case Created – PP-006-331-264-154

You may delete my license.

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