Halo,

Mungkin Anda bisa cek error log di direktori /wp-content/uploads/tj-logs/tonjoo-plugins.txt terlebih dahulu supaya bisa mengidentifikasi sumber masalahnya.

Salam,
Tonjoostudio support

yang di cek apanya ya

[2020-08-11 08:43:45] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-11 08:44:24] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-11 08:56:25] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-11 08:58:13] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-11 08:58:51] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 01:55:49] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 01:55:58] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 01:56:11] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 01:59:32] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:00:20] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:00:26] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:01:19] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:06:01] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:08:32] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:09:46] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:09:52] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused
[2020-08-12 02:11:50] Activation wooongkir-premium failed, with error: cURL error 7: Failed to connect to tonjoostudio.com port 443: Connection refused

isinya seperti diatas

Halo,

Dari error yang diberikan sepertinya server Anda tidak bisa mengakses/connect dengan https://tonjoostudio.com/. Jadi mohon dipastikan dahulu server bisa mengakses https://tonjoostudio.com/ supaya bisa mengaktifkan lisensi.

Salam,
Tonjoostudio support