not activate the plugin
Updated on October 24, 2016 in Sangar Slider
7 on October 2, 2016

Hello, I buy sangar slider, but I fail to activate the plugin POST SLIDER!

On the admin console, we think that the code is incorect.

When I create a slider post on my site if the load but does not display anything (on the admin site and on the www)

Can you guide me please ??

www.ulti-game.fr

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0 on October 2, 2016

After some inconclusive tests, the plugin load very long time, I invite you to look at the site and tell me what you think? Thank you very much

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Moderator 0 on October 3, 2016

Hi there,

Please try these steps:

1. Re-download & re-install both sangar slider and post slider

2. Please try on default wordpress theme

Also, it would be very helpful if I can debug it directly on your website, if you don’t mind sharing your wp-admin for a minute 🙂

Thank you

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0 on October 3, 2016

Hello,

I realized a reinstalling the plugin but no improvement. I send you in private logins to the site.

I made a backup of the database.

Thank you for the help provided

SteFan

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Moderator 0 on October 4, 2016

Hi SteFan

I suspect it’s theme issue. Since everything is working fine on the back-end/admin :

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Have you tried using another theme? Or we can provide you a refund if you are not statisfied

Thank you

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0 on October 5, 2016

Hello, Thanks for watching the problem on my site. Actually if it does not work on my theme I agree to be repaid. What is the method to do this? It’s a shame because I really liked this plugin and I always advice to others

Again, thank you very much

Stefan

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Moderator 0 on October 5, 2016

Hi Stefan,

It’s quite difficult to maintain 100% compability to ALL wordpress theme. Some themes are hardcoded or not following wordpress standard, so our plugin somehow cannot override it.

Refund is processed every Friday

Thank you 🙂

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0 on October 24, 2016

Hello,

I come to you because to this day I still have not received my refund paypal for the plugin does not work on my website.

I waited a few weeks to see if it will arrive.

Can you confirm that and solve this problem?

cordially

STEPHANE

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